Returns & Exchanges

At Directory, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all eligible items. Our goal is to ensure a seamless and transparent process for every customer.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

3

Affix Shipping Label

Download and print the prepaid shipping label provided by our portal and attach it clearly to the outside of your return package.

4

Drop Off and Track

Take your package to the nearest authorized shipping location and keep your tracking receipt until your refund or exchange is fully processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing