Frequently Asked Questions
Everything you need to know about shopping with Directory.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping generally takes 3-5 business days depending on your location.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
Do you offer international shipping?
Yes, Directory ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How do I contact customer support?
You can reach our support team via the 'Contact Us' page, through our live chat feature, or by emailing [email protected].